Diana Plantin: Helping customers succeed remotely

Since March 2021 all of the Learnifier employees work fully remote until we find our new space. Every week we check in with one Learnifier, getting a glimpse into their remote work life and get their best tips for wellbeing and productivity. This time we interviewed Diana Plantin, our energetic Customer Success Manager.

Hi Diana! What do you do at Learnifier?

- I work as a Customer Success Manager.

Exciting. What does it mean and what do you do on a daily basis?

- Just like my title says, I work with helping our customers succeed. :)

A large part of my role is to onboard and train our new customers and make sure they know how to create courses in our tool in the best possible way for them.  

An ambition I have is that these sessions will be more than a product run-through and create “aha-moments” and give them the feeling that they get ideas of how to achieve what they set out to do - using our tool.

I am also a dedicated Customer Success Manager to some of our customers, following up and helping them along the way.

What do your days look like now and where do you work?

- I work from home in the south of Stockholm. My days usually begin with a cozy breakfast together with my son Lionel. Then I go to my home office in the bedroom and start my work day. First I check my email and Slack and then my customer success team has a morning check-in. For 1-2 days a week I try to work in a co-working space together with my colleagues.

How did you end up doing what you do and working here at Learnifier?

- My background is within the hotel and restaurant business. I have worked with everything from project management, running restaurants and cafés to sales.
When the pandemic broke out I had to look for new possibilities and thought “now is my chance to explore and maybe go into another industry."

In the spring of 2021 I stumbled upon the job ad for this customer success role at Learnifier. I had no tech experience before this - but a lot of experience from creating great customer experiences.

What is your main super power and how has it helped you now during Covid?

- I would say my positive mindset. During the pandemic darkness this was really helpful. I reminded myself that everything would get better and that we would get through.

"I feel less stressed as I can do some home tasks during a short break or lunch such as doing the laundry or re-arrange a room for the fun of it."

What are some of the big work challenges you have faced during Corona and have you overcome them, how?

- It can be difficult to create and maintain relationships. There is more of a threshold to socialize. I have tried overcoming this by taking part in as many social activities as possible such as our digital Friday After Work. Also it has helped always having that daily check-in with my team, and now that Slack has added the option to huddle with colleagues i.e. inviting people in the channel to talk online, it has been easier to reach out and have some work conversations and socialize throughout the day.

What good aspects have you found working remotely?

- I have really been able to explore the area I live in which is great. Another big advantage is the time I save on the commute to and from work. I have gotten more time with my family and also more time to exercise. I also feel less stressed as I can do some small home tasks during a short break or lunch such as doing the laundry or re-arrange a room just for the fun of it.

What have you learned? Advice for others?

- I would say that my best tip is to block time for yourself in the calendar.
For example, my 12 - 1 lunch breaks are almost holy. Also, try and get outdoors as much as you can and last but not the least try to move around when you are working at home. It is very easy to get stuck in front of the screen and not get up for hours. Perhaps you can sit at the kitchen table when having external meetings and for an internal meeting you can move outside in the sun on the balcony or do a walk and talk.

How will your dream work situation be in a few months?

- I want to be able to choose when I work from the office and from home or another location. I also want to feel close to my colleagues even though we are in different countries.

Interview by: Rebecca Cannerfelt

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About Learnifier

Learnifier is the leading Learning Platform in the Nordics. 
Since 2012 companies and organizations of all sizes use our platform to quickly and easily create and share knowledge with employees, customers, partners, members and other groups they want to reach with their knowledge.
Read more at www.learnifier.com

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