MIAB’s journey to success with digital onboarding and learning

MIAB, one of Sweden’s leading companies in cleaning services and facility management, has made significant strides in its digital transformation by streamlining and renewing its onboarding process and learning platform. Anna Karlsson, an HR Generalist at MIAB with nine years of experience in the company, shares how they have revolutionized their training routines and achieved impressive results.

From idea to reality

It all started during the pandemic when the need for flexible and digital solutions became urgent. MIAB decided to implement a digital learning platform to ensure that all employees could receive the same level of training, regardless of their location in the country.

“We realized it was difficult to gather everyone for classroom training, especially since we have so many employees across Sweden,” Anna says. “With digital courses, our employees can learn at their own pace or revisit courses to, for example, rewatch an instructional video.”

Further reading: How Dormy has improved learning and onboarding in a seasonal business

Engaging preboarding and onboarding

Particular focus has been placed on onboarding to create a welcoming and effective start for new employees. MIAB has developed a two-part process that combines preboarding and onboarding. “We start with a short preboarding where new employees are introduced to the company, our history, and our values,” Anna explains. “Then follows a more comprehensive onboarding program that includes everything from system overviews to ergonomics and safety.”

Leadership training and development

MIAB has also developed specific leadership training programs for team leaders and group leaders, using a combination of digital content and physical meetings. “It’s important for us that our leaders not only gain knowledge but also have a platform to discuss and develop together,” Anna says.

Further reading: Offboarding – why a smooth goodbye ensures a brighter tomorrow

Scalable training driving impactful results

One of the biggest successes of the new training model is its scalability. MIAB now has over 4,000 employees, and with the help of digital tools, they can ensure that everyone receives the same high standard of training. “I’m so proud that we can reach so many and that we actually see the difference in the quality of the work,” Anna says. “It’s also fantastic to hear from employees that they appreciate the training programs.”

The future is digital

Anna looks forward to further developing MIAB’s training programs in Learnifier, including adding more automation and customized courses for different roles. “We’re just at the beginning of our journey, but we’re already seeing the difference it makes for both employees and customers,” Anna concludes.

More than 320 companies and organizations currently work with Learnifier to easily and efficiently share knowledge, as well as create and administer courses, trainings, and training programs.